Or a VM person will sort it for you when they get here in a day ot two. Connect the Virgin TV 360 HDD box or MRV 360 box to a co-axial TV outlet and connect the HDMI cable to the TV. Connect the Hub’s power cable with the blue tab. I had bought a VM broadband and used self installation but saw that my VM socket was not round. We have the quickstart pack but sadly cannot get broadband set up and working. 1. Speedvirgin media internal wall box. Page 1 Installation guide Uninstall Install your TV 10 mins 30 mins. How can I book a technician in QuickStart, set up and connections a week ago; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 4 weeks ago. VM wall socket has no plug for cable to router to plug in to - there are just two (cut) cables coming from the socket, which is just covering the holes where the cables come through the wall. - 5250024 Got my virgin media self install kit but I don't have a virgin socket. Joining in Options. But I have no Virgin Media Wall socket in my house. Local. No Virgin Media Wall socket . I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket, however, I do not have any of the specified wall sockets available apart from the BT socket. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. 0, TP-Link Archer C8, TP-Link TL-SG108S 8-port gigabit switch, V6 0 KudosThere were many cable companies that originally built the networks in the early 1990s. I have taken a look on our side and it looks as though you have spoken with the team regarding this. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in. If you are in a standalone property (not communal flats/apartments) there should be a brown or grey box on the front wall. Security matters. Options. The answer is yes. Call the Pre-installation and delivery team on 0800 052 1734. Firmly push the end of the. Engineer installations. Push the red label end of the white cable, into the wall socket. You can also identify a split socket looking at the side. Call the Pre-installation and delivery team on 0800 052 1734. There’s a BT open reach box so I’m guessing the previous occupier was with them and not VM. However I found the socket is blocked by a circular wire (maybe used by some previous tenant for protection purposes). See this. This box is identical in make and size. I am going to send you a private message. All. Browse Virgin Media Virgin Media Community. I have only got one rectangular shaped white socket (Shown as below) but it seems old and not having any port for the round cable. . Some new sockets may look like. While it's possible to add inclusive calls. Sorry to hear your self-installation was unsuccessful because you do not have a VM socket. I need to book an engineer and can’t find how to do this online, there is also no option to do this over the phone… Thanks, BrianI was sent a Virgin Media hub in a quick start self installation package, as I'm moving into a new property and was told Virgin is available at my address. Try the automated service status number 0800 561 0061 to check for any faults in your area. Then push the connector VM have provided over the screw thread. Here you’ll find all the help you need for Virgin Media related problems and issues. But it seems we're missing the isolator cable that attaches the wall socket (threaded) to the box socket labelled 'wall', also a threaded connection. Turn on and start the Box. I do not have a Virgin media wall socket and need to book an installation but am a tenant of a property and am having trouble getting the landlord to book it himself as I don't have details like his memorable word for phone use. Trouble shooter. Installation Steps. But I have no Virgin Media Wall - 5216419. I've got this exact setup on mine and on my 1000Mbps package and get pretty much 100% speed. It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put the Wi-Fi there. Virgin media socket in QuickStart, set up and connections yesterday; Flashing red light on. Extend your wired Internet access to any room in your house using your existing electrical wiring. The white cable has an isolator attached, the open end may be covered by a terminator cap, which needs removing (you need a. Sorry I’m clueless when it comes to tech, cheers! Some pictures of both the wall. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. 19 minutes ago. Our self kit was delivered today and we don't have a wall socket to plug it into, we've checked everywhere and we only have the old style one where we can't plug our box into. 13-12-2021 15:21. Solved: Hello, I've just recieved our VM hub5 and unable to install ourselves due to no VM wall socket. (I did this video to help/guide new engineer as I did not find any for my self when I started. Mark as New; Bookmark this message;. Call the Pre-installation and delivery team on 0800 052 1734 and see what they say. Manage Your Account. I’ve got a broadband box to set up but no virgin media master socket ! I need to book an engineer to install one - 5446411. Call the Pre-installation and delivery team on 0800 052 1734. • USB 2. The socket you need will be marked with the Virgin Media logo. This promotion means you won’t pay the usual setup fee of £35. Virgin Media; My Virgin Media; Shop; Help;. Most of our customers receive their bills via E-billing. Virgin Media; My Virgin Media; Shop;. Almost done. Hey there. Hi team. How long will the QuickStart installation take me? WiFi Hub - 30 mins. Hello, We recently moved into a house which has this box connected to the router. on 05-04-2023 09:20. My Virgin Media App. @ericchuang wrote: I received my installation kit for my broadband but I don't have a Virgin Media socket anywhere to install it. The other is marked TV, & this is used for TV & Broadband. I have two wall sockets which say Virgin and two which say NTL, only the two NTL sockets have two connectors at the bottom, one labelled TV and one labelled FM. We also don’t have an Ethernet point only an old BT outreach 5C box. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. 388. . Virgin Media broadband customers, as well as those on other non-copper networks, will be able to switch more easily from April 2023 using new 'one touch switching' rules that will be brought in by telecoms regulator Ofcom. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Virgin Media Wall Socket. You need something called a barrel to connect the two. QuickStart, set up and connections. Adduxi. in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterday Cant sign in to my virgin media in Email 2 hours ago; Can't access My Virgin Media settings in Networking and WiFi 6 hours ago; Virgin media email not working in Email 7 hours ago; Virgin Media Wall Socket not found in QuickStart, set up and connections yesterday My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket) I phoned up customer services to see if they could help, but they didnt really to understand the issue but they did offer two solution: 1) Go to my local Virgin. Options. Sorry to hear of the install delay caused by the wall sockets missing. I ordered a broadband only package because it said I could self install the kit. Various cable mediums are used in modern systems to transmit data. If you're happy with this and for the charge we can make the arrangements for you 🙂. Account - Mobile. No Virgin Media socket Go to solution. Either screw the other end of the white cable directly into the hub, or unscrew the white cable from the wall box & replace with the cable from the quick start kit. Thank you. I’ve ordered a broadband only package and it said I was applicable for a self install kit. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). I'm a Very Insightful Person, I'm here to share knowledge. If the VM hub and your PC are in different rooms, you would need to get a wi-fi adapter for the PC and connect wirelessly. Virgin media wall socket for broadband is not what js shown on the installation guide. PRO SIGNAL. 0. Plug into the Hub . No, you can keep using the same phone you’ve always used. Finally, they'll complete the setup to make sure it's all working. I am so sorry to hear that you seem to be missing a wall socket in the home. Options. Phone line - 5 mins. TV box - 15 mins. We all know and love the internet and TV services that can enter our homes through entry points. Switching from Virgin? If you're switching from Virgin. com) that outlines the steps for Quickstart installation, including pictures of the sockets needed! We are open over the. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. Virgin Media. I have been given other details for the account such as the account number/area code and. Powerline Extender, 1000Mbps, Wall-plug , 2 Extenders. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. Our virgin media broadband set up kit has just arrived. VM BB TV Landline. Virg Media installation: Here's whatever them need to perceive. Push the red label end of the white cable, into the wall socket. Fitting a new Virgin media wall socket in QuickStart, set up and. Failing this. Being connected to the internet is one of the most important modern essentials in 20. 0800 052 1734-----Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. 3 2 Attach the connector cable with the white end to the socket on the rear of your 360 Mini box by pushing it firmly into place. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Plug into the wall socket. Account - Cable. You'll also receive your contract either by email or by post to check and sign. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterdayCant sign in to my virgin media in Email 2 hours ago; Can't access My Virgin Media settings in Networking and WiFi 6 hours ago; Virgin media email not working in Email 7 hours ago; Virgin Media Wall Socket not found in QuickStart, set up and connections yesterdayMy internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket) I phoned up customer services to see if they could help, but they didnt really to understand the issue but they did offer two solution: 1) Go to my local Virgin. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. Some older sockets may have NTL or Telewest written on them. Browse Virgin Media Virgin Media Community. The isolator has a terminator cap (marked below) fitted to the open end. Sounds like you need a manned engineer install rather than self-serve. Virgin media wall socket for broadband is not what js shown on the installation guide. All the wall sockets I can see are for BT. in Networking and WiFi yesterdayJust like the other posts- I do not have a virgin media wall box. My Virgin Media App. If you're happy for us to get this booked. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. I’m annoyed because I actually had a virgin sales person in my house. Switched On Families. See where this Helpful. They can arrange for an engineer to come to the property to complete the installation. Call the pre-installation and delivery team on. 2 1. You can also check for a loose cable as not all properties have a socket. Check service status. 0 Kudos. So you've settled to join Virgin Media and thee want until know to ins and outs of the installation process. I'm a Very Insightful Person, I'm here to share knowledge, I don't. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. To best look into this, I am sending a private message. . 2. D01 C9W8. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Professional. For more information, select the type of broadband service you're planning to switch to on TalkTalk: Fast Broadband. I have - 5399069Call the Pre-installation and delivery team on 0800 052 1734 and explain what needs to be done. Is it necessary to plug the cable to socket for having wifi, if so what can I. You need a small spanner to remove this. Virgin Media; My Virgin Media; Shop;. We have a TV and broadband but no landline required. Plug the cables into the hub. Project Lightning is Virgin Media’s latest expansion of their network, potentially passing 4 million extra premises, a large portion of it will break away from the traditional hybrid fibre-coaxial network and change to radio frequency over glass and FTTP. Jan 14, 2022. If you have been given a Quickstart pack, but you can’t find a Virgin Media wall socket, then get in touch. ahhh the rubbish that is CS - you could try this. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. It covers topics such as remote control, recording, apps, settings and troubleshooting. on 31-12-2021 10:47. which will give you a general idea of VM fixtures and fittings. on 21-03-2023 18:43. New to the UK and just moved into our first home here. Stay safe online. How long will the QuickStart installation take me? WiFi Hub - 30 mins. No virgin media wall socket in QuickStart, set up and connections yesterday; Hub3 Flashing green light in Networking and WiFi Thursday; No wall socket but wire from underneath floorboards in QuickStart, set up and connections Thursday; Wall Socket Issue in QuickStart, set up and connections WednesdayHi I have just received my new package and opted for the quick install as I know how to plug things in however I don't have any coaxial wall sockets. Wall socket installation on 09-07-2022 14:14 Hi, I selected a self install but I don't think I have a wall socket - I can't see one anywhere - I have cables coming out. on 03-08-2020 18:05. 18-02-2023 10:23 - edited 18-02-2023 10:33. You need to call your telephone provider if you want to alter any of the wiring or move the main socket. Friday or 8AM-6PM Saturday and Sunday if you can't find anything. Call the pre-installation and delivery team on 0800 052 1734 explain. I can’t find a virgin wall socket I have followed the wires from omni box which leads me to a black wire. Installing and configuring your kit28 September 2021. Step 4. Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. provided, I shall give them a call tomorrow. The agent said I’ll need an eng. AnthonyRaw1986. If you already have an existing line, an engineer shouldn’t be required, it should just need to be switched back on. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. Quick tips on prepping for Virgin Media technician's visit. Next, connect the power cable. Different kind of wall socket? Some older sockets may have NTL or Telewest written on them. I have the new one as. I have received my quick start-up kit. The internal wall sockets may be under different names of former cable companies such as NTL, Cabletel, Telewest etc. 01/09/14 - 13:14 #2. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart,. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the. But I have no Virgin Media Wall socket in my house. Connect the Hub’s power cable with the blue tab. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. But I have actually managed to get through to the technical team over chat. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. We have a virgin media wall socket with an ethernet port in the wall but no round cable. on 17-12-2022 10:39. VM broadband connects to the larger box types using coaxial cable (not a conventional telephone socket). Options. Perfect for when you can’t all decide on what to watch. Plug into the Virgin Media wall socket. . I am going to cancel. Plug the cables into the Hub. 0 Kudos. 5m isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. No vm wall socket. But I have no Virgin Media Wall socket in my house. 1 1. @umerarifkhan11 wrote:. You should be able to do it on a call to CS. . We have ethernet wall sockets in most of rooms in our house, and they worked great with other companies broadband. I need to arrange an appointment with an engineer. The isolator cable came today with the pack, the cable with green label and the white rectangular socket was already there. 11-11-2022 12:53 - edited 11-11-2022 12:58. Choose somewhere halfway between your Hub and where you’re experiencing poor coverage. Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. You need to go outside and locate the brown or grey omnibox on the wall. See where this Helpful Answer was posted. Very poor advice. The cable could be hidden within, or behind, furniture. There are multiple different branded wall boxes inside our flat but none. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. But I. Hello, my isolator cable does not fit into the virgin media wall socket. This is to prevent dangerous voltages in your home due to different earth potentials between the headend and your home. Internet. I recently got Virgin broadband installed. Hi @Prgaraujo, thanks for your post, and welcome to the Forums and Virgin Media! I'm glad to hear you've got things up and running. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. Turn on and start the Box. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. They will run the cable underground. Rang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. Virgin Media; My Virgin Media; Shop; Help;. Dave. To progress with your broadband switch from Virgin Media to TalkTalk, go to TalkTalk’s website to order your new TalkTalk broadband service. Thank you very much 🙂. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. The cable can be a loose wire as well as a socket, external cables may give a clue as to the location. The isolator cable cannot fit into the current Virgin Media socket as it looks like it only wo. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. The other is marked TV, & this is used for TV & Broadband. I have virgin TV downstairs, set top box connected by a cable which leads to the virgin media branded/fitted socket on my wall. However, my property doesn't seem to have a Virgin-compatible socket/cable installed anywhere. Do I need to get a new wall socket or is it possible to get a medium that can transfer between the two. Any help please?on 27-01-2023 17:22. Browse Virgin Media Virgin Media Community. We would like to show you a description here but the site won’t allow us. screw the master socket back to the wall. . Socket should be on the underside. We have a virgin media wall socket. Get the Hub ready by connecting the wires. on 03-08-2020 18:05. My Virgin Wall socket not same as installation guide that one. 194. Update: 3 April 2023: Broadband firms have failed to implement the new 'one touch switching' process in. pdf (virginmedia. Latest Model Isolated Genuine Virgin Media White Internal use Wall Box Outlet Socket with Euro Module. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. In some homes the VM service arrived on a loose cable, not via VM wall socket Have a look on the outside wall of the house to see if there a Virgin Media box, it may give a clue as to where the cable enters. Trace any cables coming out of it and check the ends of them. Solved: I have been told to connect the adaptor to my hub and the other end to my phone. And on the back of the box. Thanks mate. Standard Member. Well I can't seem to find anything like that and the closest thing I can find is a Telewest broadband box at the front of the house. Hi guys, I have just moved into a property which I know had virgin broadband however I have ordered my install kits which has been delayed! I work from home so need set up ASAP. 2. We would like to show you a description here but the site won’t allow us. Browse Virgin Media Virgin Media Community. RedTomato said: I removed my Virgin cable about a month ago. My Virgin Media App. Options. Being connected to the internet is one of the most important modern essentials in 2022,. on 03-12-2022 10:11. If it’s not a technical issue you need help with then we’re here to support you on. If an engineer is offered - accept that. Some properties do not have a wall socket, only a cable. Solved Fibre Phone Upgrade Virgin Media Community 4863537. Call the pre-installation and delivery team on 0800 052 1734. Don’t plug the power cable into a plug socket yet. Broadband wall socket. VM BB TV Landline. Failing this. Switched On. But this is provided you already have an undamaged Virgin Media socket. Sorry to hear your self-installation was unsuccessful because you do not have a VM socket. I can only find the TV socket. However, I do not have any of the specified wall sockets available. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. Booking an engineer is easy with Virgin Media. A VoIP system works by taking your analogue voice signals, converting them into digital signals, then sending them as data over your broadband line. end of the isolator cable and push it firmly into the Virgin Media socket on your wall. £ 9. Turn on your TV and get connected. 0 Kudos. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. Mark as. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. What should i do now. correctly to the Virgin Media wall socket, please follow these instructions to get set up. Connecting Laptop to Ethernet through ethernet wall sockets in Networking and WiFi Friday Installation: Wall socket issue in QuickStart, set up and connections Friday TopAbout Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features NFL Sunday Ticket Press Copyright. You can just disconnect the flylead from the isolator tho as it has a barrel on it. If you are already an existing customer and want the point moving then there would be a £25 non fault call out charge (it used to be £99) to do the. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Also available from the likes of Screwfix, Homebase, Toolstation etc. VM. O have just had the 1g, 5x hub installed. 1. There are two options for to your TV. If you’re joining NOW Broadband from BT, EE, TalkTalk, Plusnet or any other non-cable provider, you won’t need to cancel with them or let them know you’re leaving - we’ll take care of everything. Pop the power cable into a nearby plug socket, and turn it on. Praying the white is the virgin one. This hole will typically be up to 1cm in diameter and often positioned near your front door. It should be free of charge. Call the Pre-installation and delivery team on 0800 052 1734. )In this video, I am showing the sta. Even after scraping the connection might not be a very good one. The coax cable from the study can be used for the other 360 box in the kitchen. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. Call the pre-installation and delivery team on 0800 052 1734. . VM will usually only supply a Quickstart to a property that had VM previously. I placed this box where I needed it, ran a new cable and used the splitter from the original box to install it. 0 A Socket Wall Plate Module, 50x25mm. Account - Cable. Account - Mobile. Second, you'll likely need a manned installation for your VM services. Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. on 03-08-2020 18:05. VM has two clear working days to get you connected before any compensation applies, once you have informed them of the problem by phone. The installation should take around an hour. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in - 5321685. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. Page 2 Our new boxes automatically We will start with step-by-step activate when connected instructions on uninstalling your old kit. on 12-01-2023 21:04. Call the pre-installation and delivery team on 0800 052 1734. Following the installation and verification of its functionality, you can browse the web or. Broadband and TV deals. Push fit the VM-supplied lead onto the socket. . Should’ve checked this before I ordered. I can’t take it off by myself so I called 0800 953 9500. The top “capped” one is marked FM & has been disused since cable went digital. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Once your kit is delivered though it will be activated shortly after and VM will start charging you for your package so it is in everyone's interests to get a tech out asap to connect you. Pop the power cable into a nearby plug socket, and turn it on. I'm sorry to hear about the missing wall socket. While setting up, I discovered that the kind of wall socket that’s there in the house isn’t listed in the images from the book that came with it. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. We have a TV and broadband but no landline required. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. ; Page 2 Our new boxes automatically We will start with step-by-step activate when connected instructions on uninstalling your old kit. Push fit the VM-supplied lead onto the socket. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. Hello, I'm trying to set up my Virgin Media broadband. No wall socket, cannot find anyone to contact!!!!! Help!!!!! - 5180187. If you. A non-split socket will have the sockets and screws in the middle.